Explore Secret Warranty Policy

Vehicle Purchase Protection helps protect you against fraud, vehicle title issues, and undisclosed defects for up to $100,000. The best part? It’s automatically included at no extra cost when you complete your purchase on ebaymotors.com or the eBay Motors mobile app.

Multiple layers of protection:

If you don’t receive the vehicle you purchased, or your vehicle doesn’t match what was described in the listing, Vehicle Purchase Protection will help ensure you get reimbursed for the purchase price and deposit paid – up to $100,000.

Explore what you’re protected against below.

STANDARD PROTECTION

Non-delivery of the vehicle

You pay for a vehicle or send a refundable deposit, but never receive your vehicle.

Title issues

You pay for and receive a vehicle but:

• Do not receive a title from the seller or cannot obtain a title from the appropriate DMV.
• The vehicle has an undisclosed lien against its title.
• The vehicle has a title with one of the following undisclosed brands at the time of the end of listing: Salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage.

Listing misrepresentation

You pay for and receive a vehicle, but:

• The vehicle make, model, or year is different than what was described in the seller’s listing. Please note that this does not apply to inaccuracies regarding the vehicle’s sub-model, trim packages, or special editions.
• The vehicle was determined by a law enforcement agency to have been stolen prior to your purchase.

ADDITIONAL PROTECTION

For vehicles under 10 years old

Odometer discrepancies

The vehicle has an odometer discrepancy that exceeds 5,000 miles, compared to the mileage stated in the seller’s listing. (Applies to the Cars & Trucks, and RVs and Campers categories only.)

Undisclosed damage

The vehicle has undisclosed damage to the (a) engine, (b) transmission, and/or (c) body/frame that affects the safety or operability of the vehicle. The cost of repair to each qualifying component must exceed $1,000. This protection is not available for vehicles listed in the Aircraft category. Vehicles that are subject to a recall for this type of damage are not eligible for VPP.

How to request reimbursement

Most purchase issues are often a misunderstanding between a buyer and a seller. Which is why we encourage you to first try to resolve the issue by communicating with the seller. However, if you still can’t resolve the issue, submit a reimbursement request within 45 days** of the listing end date. Here’s what you can expect after submitting your request.

1- A dedicated VPP Administrator will work with you to obtain relevant information and discuss next steps.

2- You may be required to substantiate your request by providing damage estimates or allowing the VPP Administrator to inspect the vehicle.

3- Your VPP Administrator will determine whether you have suffered a loss, if the loss was caused by the type(s) of fraud that qualify for reimbursement, and the reimbursement amount.

** There are two situations in which the time for filing a reimbursement request may be extended:

1. If you learn that your vehicle is a stolen vehicle, you will have 365 days from the date that the listing ended to file for reimbursement.
2. If you receive the vehicle but do not receive the title, or learn that it is subject to an undisclosed lien, you will have 90 days from the date that the listing ended to file for reimbursement.